Return Policy

45 Day Money Back Guarantee

You may return any item purchased from this website for any reason and receive a refund in the amount of your original purchase price if you contact us within 45 days of delivery and follow the instructions below under "To Initiate a Return" and "Return for Refund.”

  • Shipping charges are non-refundable and will not be refunded under this policy
  • All original item accessories (battery, power cord, etc.) must be returned with the item to receive a full refund
  • Item(s) must be received by our central return center in Pennsylvania within 45 days of the return authorization number being issued. Items received after 45 days of the return authorization number being issued will be returned to you and your return request will be rejected
  • Items purchased as part of a Bundle may only be returned as a Bundle and must contain all original items and accessories for a full refund

To Initiate a Return

  • Contact us at 1-800-659-9235 within 45 days of delivery to return your item(s)
  • Specify if you would prefer a refund or replacement
  • Please have your Order ID and reason for your return noted
  • We will issue you a Return Authorization (RA) number
  • Return the item(s) using the prepaid shipping label and instructions that we provide
  • Credit or replacement will not occur for items received after 45 days
  • Unauthorized returns may be refused and returned to sender at the sender’s expense

Return for Refund

  • Once we have received the returned item(s), we will process your refund
  • Your refund will be credited back to the original method of payment in the amount of your original purchase price
  • Typically, refunds show up on your credit/debit card within 48 business hours after receipt of the return. This is dependent upon your financial institution’s policies

Return for Replacement 

  • Once we have received the returned item(s), the replacement item(s) will be shipped
  • We don’t offer exchanges for other items or different variations of the same item

Definitions

  • Return Authorization (RA) Number – This number is assigned to the return request and identifies the specific item being returned
  • Received – Your item has been received by our central return center
  • Unauthorized Return – Returns received without an RA number

Warranty Claims

  • All of our products are backed by a manufacturer’s warranty
  • Contact us for more information on our warranty policies, and to initiate a warranty claim

For further support or questions, please call us toll-free at 1-800-659-9235.

Complaints Policy

Complaints and Grievances Process

Respironics Colorado, Inc. is a durable medical equipment supplier accredited through Accreditation Commission for Health Care, Inc. We are providing you with the following contact information if you have any concerns, complaints, or grievances. Please contact us at your convenience as stated below. Respironics Colorado, Inc. (contact for product and service issues):

  • By Phone: 1-800- 659-9235, option 5
  • By Fax 877-642- 3670
  • By Mail: Respironics Colorado, Inc.
    12301 N. Grant Street, Unit 190
    Thornton, CO 80241
  • By Email: RespironicsColorado@philips.com
  • Hours: Normal Customer Service Hours: M-F, 9:30 a.m. to 6:00 p.m. Eastern

Accreditation Commission for Health Care, Inc. (if you have any unresolved complaint or concern):

  • By Phone: (919) 785-1214
  • By Fax: (919) 785-3011
  • By Email: customerservice@achc.org
  • By Mail: Accreditation Commission for Health Care, Inc.
    139 Weston Oaks Ct.
    Cary, NC 27513