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SimplyGo FAQ

Size, Weight, specifications

How much does the SimplyGo weigh? 10 lbs. (4.5 kg) with 1 battery

What is the size of the SimplyGo? 11.4 in x 10 in x 6 in (29.2 cm x 25.4 cm x 15.2 cm)

What is the noise level of SimplyGo? <= 43 dB typical at a pulse setting of 2 W

What type of cannula works with SimplyGo? A standard single lumen nasal cannula and tubing (not supplied) should be used to deliver oxygen from the SimplyGo device.

Operation

How is the SimplyGo controlled? 

All product operation occurs via an easy-to-read and simple-to-operate touch screen interface shown below

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Item Description  Function
1 Power Turns the device On and Off
2 Alarm Silence Turns the audible alarm off
3 Mode Selects one of the three possible operating states of the device
4 Display Screen Shows information about the operation status of the device
5 Plus (+)/ Minus (-) + Increases the displayed setting; - Decreases the displayed setting 
6 Patient Cannula Connector  Oxygen output and connection point for patient cannula 


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Item  Symbol Description Function 
1 Operating Mode

For detailed descriptions, refer to 

the "Alarm Indicator and Screen Symbols" section. 

2 Battery Status
3 Setting 
4 Breath Indicator 
5 External Power Status
6 Audible Alarm Status
7 Alarm Type 

Can SimplyGo be operated without the carrying case?

Yes, SimplyGo can be operated either in or out of the included carrying case. It can either be attached to the included mobile cart using the Velcro enclosure on the back of the bag. It can also be carried by its handle or over the shoulder.

What are the recommended operating, storage temperatures and altitude?

  • Operating Temperature 41° F to 104° F (5° C to 40° C)
  • Altitude: up to 10,000 ft. (3048 m.)
  • Storage Temperature -4° F to 140° F (-20° C to 60° C) -unit only

Batteries and Electrical Power 

Does the SimplyGo ship with the battery charged?

Not fully charged. To fully charge the battery, follow the instructions in the manual.

How long does it take for a SimplyGo battery to charge?

Initial charge time is approximately 2-3 hours per battery from fully discharged. Note that you must use the AC (wall charger) to charge the batteries for the first time. You can use the DC (car) charger to charge the batteries after the initial charge.

How can batteries be charged?

After the initial charge via AC power, the batteries can be charged in the unit while plugged into AC or DC power. Or, out of the unit, they can be charged using the external battery charger (optional accessory).

What are the battery specifications?

Pulse Dose Setting Continuous Flow Setting
1 2 3 4 5 6 0.5 1 2
3.4 hours 3.0 hours 2.2 hours 1.7 hours 1.3 hours 1.3 hours 2.9 hours 1.6 hours 0.9 hours

What is the lifetime rating of SimplyGo battery? 

The lifetime rating of the SimplyGo is 300 full charges. This means that the batteries will operate at approximately two-thirds of the capacity of when they were new. The batteries will still function however the total capacity will decrease as the batteries age.

How can a patient tell how much battery life is remaining?

There are two methods for determining the remaining battery life:

1. While the battery is in the unit:
The user interface will indicate remaining battery life of each battery.

2. While the battery is out of the unit.
Press on the battery fuel gauge to check status. The number of lit LEDs will indicate battery charge as noted below:


No. of LEDS Battery Charge
4 LEDs Light: 75% to 100% full 
3 LEDs Light: 50% to 75% full
2 LEDs Light: 25% to 50%full
1 LED Lights: 10% to 25% full 
1 LED Blinks 3 Times: Battery is less than 10% full and needs to be recharged.

What are type of battery does the SimplyGo use?

It uses a lithium Ion battery that weighs approximately 1.5 lbs (0.7 kg).

What is the battery recharge time? 

Approximately 2-3 hours per battery from fully discharged.

How can batteries be recharged? 

Batteries can be charged two ways.

1. While the battery is in the SimplyGo:
Batteries will be charged when the SimplyGo is plugged into an AC or DC power source (wall outlet or in the car, for example) using either the AC or DC power cord.

2. While the battery is not in the SimplyGo:
Batteries can be charged using the external battery charger that plugs into the wall (available at additional cost as an accessory)

How much electricity does SimplyGo use while plugged into a wall outlet?

Power Consumption

  • 150 W while charging
  • 120 W while not charging

What are the AC and DC power supply specifications?

  • AC Power: Input 100 to 240 VAC, 50/60 Hz, 2.0 A Output 19 VDC 7.9 A max
  • DC Power: Input 12 to 19 VDC 8.0 A Max

Oxygen Delivery

How much oxygen does the SimplyGo deliver at different settings?

Pulse Mode Bolus Size  1=12ml, 1.5=18ml, 2=24ml, 25=30ml. 3=36ml, 3.5=42ml, 4=48ml,4.5=54ml, 5=50ml, 5.5=6.6ml, 6=72ml
Continuous Flow Settings  0.5 LPM, 1 LPM, 1.5 LPM, 2 LPM 

What is the maximum total oxygen capacity of the SimplyGo?

Maximum Oxygen Delivery of the SimplyGo is 2000 ml/min or 2 Liters per Minute

How does the SimplyGo handle device warm up breathing?

When you turn on your SimplyGo device, it will sense if you are breathing from it. If you are not yet breathing through the cannula, SimplyGo will begin to pulse automatically about once every five seconds. The only purpose of this "device warm-up breathing" is to help the device warm up faster. As soon as you begin breathing through the cannula, the device will begin delivering pulses based on your breathing. Device warm-up breathing occurs only when you first turn on the device. You may begin breathing from the SimplyGo at any time. If the device does not sense a breath after two minutes, a No Breath alarm will sound.

What oxygen delivery modes are available for SimplyGo? 

There are 3 modes – pulse, continuous and sleep modes, described below.

Pulse Mode 

  When the device is in the Pulse operating mode, it detects when the user begins to take a breath and then delivers a pulsed volume of oxygen determined by the setting number, during inhalation. If no breath is detected for a period of time, the system automatically delivers the pulsed volume of oxygen determined by the setting number at a fixed rate of 12 breaths per minute. If no breath is detected for 2 minutes, the device signals an alarm and shuts down after 30 minutes.

Continuous Flow Mode 

In Continuous Flow operating mode, a constant flow of oxygen is supplied based on the setting number (in liters per minute) – 0.5 LPM, 1 LPM, 1.5 LPM or 2 LPM.

Sleep Mode 

The Sleep operating mode is similar to the Pulse Mode. The device detects when the user begins to take a breath using a more sensitive detection level. The SimplyGo then delivers a pulsed volume of oxygen determined by the setting number. During inhalation, a low amplitude and longer pulse duration is used to make sleeping more comfortable. If no breath is detected for a period of time, the system automatically delivers a continuous flow of oxygen at a rate consistent with the last used Continuous Flow Mode setting.

Is the SimplyGo recommended for stationary/night-time use?

The SimplyGo is intended to be used for ambulation as well as for overnight use while traveling away from home.

Is the SimplyGo approved for pediatric use?

Yes. However, it is not intended for newborn or infant use.

What is the trigger sensitivity of the SimplyGo?

Trigger sensitivity in pulse mode= 0.3 cm H2O
Trigger sensitivity in sleep mode= 0.2 cm H2O

The trigger sensitivity value is the negative (inhalation) breathing pressure that is required to trigger and deliver an oxygen pulse to the patient. A lower value means that the device is more sensitive and requires less negative pressure to trigger an oxygen pulse.

What is the oxygen concentration delivered by the SimplyGo? 

87% to 96% at all settings.

What is the altitude rating of the SimplyGo? 

Up to 10,000 feet (3048 meters)

Does the SimplyGo have an OPI(oxygen percentage indicator)sensor?

Yes.

Alarms and Visual Indicators 

What alarms and visual indicators are available for the SimplyGo?

Technical Alarms


Visual, Audio Indicators  Description  What To Do 

A sequence of 3 short beeps + 1 long beep that repeats every 4 seconds

No Breath Alarm
This alarm occurs when a breath is not detected for a period of 2 minutes or more. It can be silenced by pressing the Alarm symbol. This alarm resets itself as soon as a breath is detected approximately 30 minutes, the device shuts dow to conserve power.

Note: This alarm is inactive for ten minutes after startup. Upon startup, this alarm could take a maximum of 12 minutes to activate from the time the alarm condition is present. Otherwise, it can take up to 2 minutes to activate.

Check the connection from the cannula to the device.
Make sure the nasal cannula is properly positioned on your face and that you are breathing through your nose.
Make sure the cannula tubing is not kinked or obstructed. 

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A sequence of 3 long beeps + 1 short beep that repeats every 4 seconds

Low Oxygen Concentration Alarm
This alarm occurs when the device is delivering a lower concentration of oxygen than specified. This alarm can be silenced by pressing the alarm symbol.

Note: This alarm occurs when internal ᵒ² sensor reads <82% ᵒ². This alarm will turn off if the system is able to recover from the fault and achieve>84%ᵒ².

Change to another source of oxygen and contact your equipment provider
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A single long beep

High Breath Rate Alarm
This alarm indicates that the user's breath rate is exceeding the capacity of the device. The device is still working properly and is still providing oxygen at the max 2 LPM capacity of the device.

Note: This alarm could take up to 2 minutes to activate from the time the alarm condition is present.

The indicator resets itself when the breath rate is reduced.
If this indicator regularly occurs, contact your home care provider.

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A sequence of 3 short beeps + 3 long beeps that repeats every 4 seconds

Technical Fault Alarm
This alarm occurs when the device has general malfunction and the device is no longer operating properly.
The device many or many not shut down depending on the severity of the alarm. 
This alarm can be silence if the bell symbol appears on-screen.

Note: The amount of time it can take for the alarm to activate from the time the alarm condition is present will vary depending of the technical fault that occurs. 

Change to another source of oxygen and contact your home care provider.
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1 short beep that repeats every 4 seconds

Low Battery Alarm
This alarm occurs when approximately 15 minutes of battery life remains. Remaining battery life is dependent on your device settings and your activity level. The empty battery symbol flashes on-screen
This alarm can be silenced by pressing the Alarm symbol.

Note: This alarm could take up to 45 seconds to activate from the time the alarm condition is present. 

Replace the battery or connect to a power source.
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A sequence of 3 short beeps + 1 long beep that repeats every 4 seconds

No Flow Alarm
This alarm occurs when the device detects there is no oxygen flowing in the patient cannula.
This alarm can be silenced by pressing the Alarm symbol. 

Note: This alarm could take up to 45 seconds to activate from the time the alarm condition is present.

Check the cannula for kinks or other obstructions that are stopping oxygen flow through it.
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A sequence of alternating short and long beeps that repeats every 4 seconds

Depleted Battery Alarm
This alarm occurs when approximately two minutes of battery life remains. 
The battery symbol flashes on-screen. This alarm can be silenced by pressing the alarm symbol.

Note: This alarm could take up to 45 seconds to activate from the time the alarm condition is present. 

Replace or charge the battery. 
alarm symbol

Alarm Symbol
This symbol appears when an event occurs that generates an audible alarm. 

Refer to the associate alarm indicator also being displayed. 

Alarm Silenced Symbol
This symbol appears when you have pressed that alarm silence button on the control panel to silence an audible alarm. 

Refer to the associate alarm indicator also being displayed. 

Attention
This symbol appears when corrective action is required.  

If the device is operating in the carrying case, make sure it has been placed correctly in the case so that the outlet vents are in the front. The vents should be visible through the slot at the bottom. See the SimplyGo Carrying Case section of this manual.
Allow the device to warm up. If the alarm continues, contact your home care provider.

Battery Charging While Almost Empty Symbol
This battery symbol appears (while the charging bars scrolling on the left side) when the battery is almost depleted and recharging. 

No action needed. 

Battery Charging While Partly Full Symbol
When a battery symbol similar to this appears (with the charging bars scrolling on the left and mid-height on the right), the battery is partly full and recharging. The left side of the symbol indicates charging, and the right side indicates the battery level. 

No action needed.

Battery Charge Complete Symbol
This battery symbol appears when the battery is fully charged.

No action needed.

Power Connection Symbol
This symbol appears when the device is connected to an AC, DC, or airline power source.

No action needed.
(Power Connections Symbol Disappears) The Power Connection symbol disappears when the device is disconnected from the power source.  No action needed.

Patient Maintenance

What is patient maintenance is required with the SimplyGo?

The exterior covers of the device and rechargeable battery should be cleaned as needed. Clean the device exterior using a damp cloth with a mild household cleaner and wipe it dry. If using a humidifier, clean it according to home care provider's or manufacturer's instructions.

Cleaning the Accessories 

Follow the instructions below when cleaning the accessories.

Carrying Case

If necessary, the carrying case can be washed using a mild laundry detergent. Air dry. To wash the carrying case, use only warm water and a mild liquid dish detergent. The carrying case should be cleaned monthly by performing the following steps:

1. Remove the SimplyGo device from the carrying case.

2. Use a dry, soft-bristled brush gently to remove any visible soil on the carrying case before wiping.

3. Use a cloth dampened (not dripping) with a mild, household liquid Dish washing solution to clean the exterior of the carrying case. Ensure you remove all visible soil; a damp, soft-bristled brush may be used if necessary.

4. Perform a 'rinse' using a cloth dampened (not dripping) with warm water to wipe the exterior of the carrying case.

5. Allow the case to air dry.

AC and DC Power Supplies/Power Cord 

The AC and DC power supplies and power cord should be cleaned as needed.

1. Disconnect cords from device before cleaning.

2. Clean the cords using a cloth with a mild household cleaner and wipe dry.

Cannula and Tubing 

Clean and replace the cannula and tubing as instructed by the manufacturer and your home care provider.

Provider Maintenance 

What provider maintenance must be performed on the SimplyGo?

No maintenance is required. The bacteria filter can be optionally changed per your homecare provider's policy.

System/Packaging

What is included in the SimplyGo base system?

Where can I get more information?

To receive a free brochure on the SimplyGo Mini POC, call us toll free today at #: 1-800-659-9235.

The device comes with the following items. If any are missing, contact your equipment provider.

  • SimplyGo Device in Carrying Case with Shoulder Strap
  • The User Manual
  • Rechargeable Battery
  • AC Power Supply and Cord
  • DC Power Supply
  • Accessory Bag
  • Mobile Cart

Accessories

What accessories are available for the SimplyGo?

Accessories 
SimplyGo Carrying Case 1082663
Lithium Ion battery1082662
Battery Charger900-103
DC power supply1083692
AC power supply and cord082661
Airline power cord1083696
Accessory Bag1083696
Mobile cart1074885
User manual1083700
Humidifier pouch1083699
Humidifier connecting tube1039642

What is the pricing for SimplyGo system and accessories?

Pricing is available on the SimplyGo price list available on the site.

Travel

Is SimplyGo approved for airline travel?

Yes. SimplyGo meets FAA requirements for air travel. SimplyGo is approved for use in-flight per Special Federal Aviation Regulation 106 - Rules for use of portable oxygen concentrator systems on board aircraft (SFAR 106).

How is the SimplyGo used during motor vehicle travel?

Use the SimplyGo DC power cord to plug into the vehicle's cigarette lighter or DC power input. Whenever the SimplyGo system is running from a DC power source, the battery installed in the SimplyGo will begin recharging.

Is SimplyGo allowed on trains or buses?

Most bus and train lines allow passengers to use portable oxygen concentrators, but users may need to notify them in advance to obtain permission.

Service and Support

What warranty is included with the SimplyGo?

SimplyGo Product

Respironics warrants the SimplyGo to be free from defects in materials and workmanship for a period of two (2) years from the original date of shipment. 

SimplyGo Battery

Philips Respironics warrants the SimplyGo Battery to be free from defects in materials and workmanship for a period of ninety (90) days from the original date of shipment by Philips Respironics to the original purchaser. The warranty does not apply to batteries that are dropped, misused, altered, or otherwise damaged after they are shipped.

SimplyGo Accessories

Accessories and replacement parts are warranted to be free from defects in materials and workmanship for a period of ninety (90) days from the original date of shipment by Philips Respironics to the original purchaser. 

What is included with 2 year warranty?

Bumper to bumper coverage with the exception of filters fuses and damage from accident, misuse, abuse, and negligence and those items with their own terms such as, batteries and accessories.

How can you tell how many hours are on the SimplyGo?

When the unit is off, press the touch screen. The number of hours is momentarily displayed in the middle of the screen.

Where can I get more information?

To receive a free brochure on the SimplyGo Mini POC, call us toll free today at #: 1-800-659-9235

Reimbursement

Will Medicare or other insurance cover this device?

Most insurance companies and Medicare and Medicaid may cover a portable oxygen concentrator. Contact your insurance provider to review your policy and specific coverage options.

SimplyGo Technical Info

How long does it take for SimplyGo to reach purity during warm up?

10 minutes or less typically

Is the SimplyGo a demand or pulse device?

SimplyGo has both pulse delivery and continuous flow delivery modes. Reference the Oxygen delivery section for more details.

How can users check battery cycles while battery is in the SimplyGo unit?

Hidden menu can be found by holding the "down" key immediately after powering on the machine. Menu will check to see if battery requires calibration. Once this is done you can scroll through the other screens using the up and down keys. One of the screens will show you a battery capacity %, which can be interpreted as the battery's remaining useful capacity as compared to a new battery.

I see that there is a data port on SimplyGo. What is the purpose of this?

This data port is used for manufacturing only.

How does the external battery charger work?

The external battery charger used with the EverGo batteries also works with the SimplyGo batteries.

Is there an External Battery Charger Available? / (PN 900-103)

The external battery charger is available as an accessory. 

What happens if you are using the AC Power and there is no battery installed?

The unit will operate normally however there will simply be no battery icon on the LCD display.